SAP CRM

Duration : 40 Hrs
SAP CRM Course Contents
  • Happy Learning Happy Learning
  • CR010- Solution Overview
  • Overview and Introduction to SAP CRM
  • Foundation & Architecture of SAP CRM
  • CRM Analytics
  • CRM Channel Management (Interaction Center, Web channel, Mobiles)
  • CRM Applications (Marketing, Sales, Service)
  • SAP CRM for Industries
  • Integration with other SAP suite of modules
CR600 - Marketing
  • Marketing Planning
  • Campaign Management
  • Complete Segmentation Process
  • Personalized Mail Forms
  • Marketing Calendar
  • Campaign Execution
  • Campaign Automation
  • External List Management
  • LEAD Management
CR300- Sales
  • Overview of Sales
  • Transactional Processing (Basic Functions)
  • Business Transactions
  • Item Category
  • Organization Determination
  • Status Management
  • Subject Profile
  • Partner Processing Determination Proc.
  • Actions Profile, Conditions
  • Pricing - Condition Tech & Condition Type
  • Incompleteness Procedure
  • Billing, Billing Type & Billing Document.
  • Object Relationship Profile
  • Opportunity Management
  • Activity Management
  • Copying controls
  • Quotation & Order to Cash Mgmt
  • Contract Management- Release Orders
  • Order Management
  • CR100- Base Customizing
  • Business Partner and Roles
  • BP Relationships, Categories
  • Organizational Management
  • Territory Management and Levels
  • Product Master – Hierarchies and Categories
  • CRM Business Transactions
  • CRM Business Partner – CRM Middleware
CR700-service(In Depth)
  • Service Process Overview
  • Service Products
  • Service Transactions – Item Cat.
  • Installed Base Management
  • Service Contracts
  • Service Order Management
  • Service Confirmation
  • Internet Customer Self Service
CRM WEB UI- 7.0
  • CRM Business Roles
  • WEB UI Concepts
  • Personalized Settings
CR500- Middleware
  • Middle Overview- Architecture
  • Concepts of CRM Middleware
  • Replication of Objects (Loading)
  • Data Exchange with R/3 Back- End Systems
  • Monitoring and Error Handling
  • CR410- Interaction Center Web Client
  • Interaction Center Overview
  • Technical Architecture
  • Creating an Interaction Center Web Client
  • Profile
  • Configuring Components
  • Configuring Action Box Components
SAP CRM Course Contents (Advanced)
CR700- Service (In Depth)
  • Service Process Overview
  • Service Products
  • Installed Base Management
  • Service Agreements
  • Service Contracts
  • Service Plans
  • Special Settings for Service Transactions
  • Service Order Management
  • Resource Planning Application (RPA)
  • Service Confirmation
  • Amount Allocation Profile
  • Service Integration with SAP ECC, SAP HR
  • Complaints and Returns Management
  • Warranty Claim Process
  • Service Request Management
  • Alert Management
CR410- CIC Web Client (In Depth)
  • Interaction Center Overview
  • Technical Architecture
  • IC Agent Business Roles and Assignment
  • BP Identification
  • Interaction Record Profile
  • Interaction History Profile
  • Agent Inbox Profile
  • Quick Searches
  • Script Profile
  • Toolbar profile
  • Email Profile
  • Configuring Components
  • Configuring Action Box Components
For U
  • Resume Guidance - Expert
  • Interview Questions
  • Mock Interview
CR500- Middleware (In Depth)
  • Middle Overview- Architecture
  • Concepts of CRM Middleware
  • setting Up Middleware Connectivity (SAP BASIS)
  • Client Creation in SAP
  • SMOEAC – Admin Console
  • Replication Objects Management
  • Data Loading (Initial Load & Delta Load)
  • Data Exchange with R/3 Back- End Systems
  • Queue Monitoring, BDoc Monitoring
  • Error Handling
CR800- Internet Sales
  • Overview of E-Commerce
  • Product Catalogue
  • B2B Scenario and B2C Scenario
  • Product Proposals
  • Up Selling
  • Down Selling
  • Cross Selling
SAP Implementation
  • ASAP Methodology
  • Blueprint Preparation
  • Functional Design Documents
  • Support Activities and Issues
  • Solution Manager 7 Overview
  • Real Time Environment
SAP CRM Testing
  • SDLC Life Cycle
  • Testing Environment
  • HP Quality Centre v11.0
  • Complete Knowledge about Testing
  • Sub Modules in Testing
  • Testing Activities and Issues

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